=

 

Photo Hunt

Play

People research auto service online every day. But, did you know that in most of these searches, dealership service departments aren’t showing up? Test your eyesight and learn how you can get your service department’s digital presence in gear. And, if you play, you can receive a free Cars.com smartphone case.*

Photo Hunt

We’ll show you two different versions of the same picture. You’ll have 60 seconds to locate and click on the six differences between the pictures.

Find The Six Differences
man prices reward mobile car cert
man prices reward mobile car cert
Insights found: 0 out of 6
Reveal All >>

Congrats! You found 0 out of 6

Are you doing enough to showcase your service department online?

Share your score:

Stay in front of shoppers
result1

Online maintenance category searches increased 66% in the last three years.3

Whether it’s on your dealer site, or on third-party sites, make sure your service department is easily found online.

Retain Out-Of-Warranty Customers
result1

Dealers have lost an average of 60-78% of revenue on cars 3-6 years old, and 82-92% for cars older than 7 years.4

Fostering a relationship over the lifetime of car ownership is great for your service department’s revenue, and for when customers are ready to buy again.

Ask For Reviews
result1

79% of consumers trust online reviews as much as personal recommendations.5

Encourage your service department employees to ask customers to share their experience online.

Promote certifications
result1

Tech Certification is the most important attribute consumers seek when trading off between service providers.6

Prominently feature your service certifications online. It’s a great way to set yourself apart from the competition.

Advertise your prices
result1

Perceived higher pricing is the #1 reason customers avoid dealerships.7

Help customers see that dealer service is competitively priced by posting your prices online.

Optimize for mobile
result1

40% of consumers have turned to a competitor’s site after a bad mobile experience.8

Smartphones are everywhere, and almost everyone is on one. So make sure that you keep your service department’s mobile presence tuned up at all times.

Developing a strong online presence for your fixed operation’s business is vital for the long-term success of both the sales and service departments at your dealership. Learn how to get in front of service shoppers before it’s too late.

Download our Service eBook and learn how to tune up your online reputation.

Click here to get your free smartphone case.

Contact your Cars.com rep to get your service department’s digital presence in gear.

Mobile IQ

Begin

Are you everywhere today’s car shoppers are? Test your Mobile IQ to see if you’re making smart marketing decisions when it comes to reaching shoppers on their smartphones. Your personalized results will give you the knowledge you need to get in front of car shoppers before it's too late.

What percentage of shoppers are undecided when they begin their car search?

12%
25%
38%
50%

1 / 8

In a recent survey of in-market car buyers, how many used their smartphone to research their purchase?

12%
26%
48%
81%

2 / 8

One in four shoppers use ONLY a smartphone for research prior to visiting a dealership.

True
False

3 / 8

More than 60% of shoppers used their smartphones while at the dealership to do additional research about their purchase.

True
False

4 / 8

What type of site do most shoppers visit to do additional research when on the lot?

Search engine
OEM app or website
Dealership app or website
Third-party auto website

5 / 8

When using their phone for additional research while on a dealer's lot, what percentage of shoppers are looking for some type of pricing information?

10%
17%
26%
51%

6 / 8

Have you checked your website from a mobile device? Is the experience as seamless and easy on a smartphone as it is on a computer?

Yes
No

7 / 8

Do you offer free WiFi in your showroom?

Yes
No

8 / 8