• Volkswagen: V for Victory!

    Volkswagen: V for Victory!

    All hail the 2018 Volkswagen Tiguan – named the Best Compact SUV of 2017 by Cars.com! As announced, the 2018 Volkswagen Tiguan has won the Cars.com Compact SUV Challenge, an annual ranking in which Cars.com editors test compact SUVs against criterion such as ride quality and in-cabin storage. Our price requirement was a maximum of […]

  • Cars.com Provides Price Transparency and Convenience for the Win

    Cars.com Provides Price Transparency and Convenience for the Win

      I am a mobile shopper from the Xennial age – that microgeneration born between 1977 and 1983. I use my mobile phone to shop for everything from coffee to cars. You win my business with transparent pricing, great photos of your product, and an app that makes purchasing from you a convenient experience. So […]

  • Nurturing and Closing Leads in the Digital Era

    Nurturing and Closing Leads in the Digital Era

    Leads for automotive dealers are not all the same. You need to treat someone who calls you on the phone or emails you differently than someone who walks on to your lot without contacting you ahead of time. Only sales people who understand the nuances of handling each type of lead will successfully nurture and […]

  • Jeep Wrangler Ranks at the Top of the 2017 American-Made Index

    Jeep Wrangler Ranks at the Top of the 2017 American-Made Index

    Summertime is filled with poolside vacations, backyard barbecues, and driving with the windows down — especially in the Jeep Wrangler, our new “Most-American” vehicle for 2017. Today, the Cars.com editorial team released its American-Made Index, and for the first time in the list’s history, the Jeep Wrangler topped the list. The index is based on […]

  • Walk-In Shoppers Aren’t Sending Leads

    Walk-In Shoppers Aren’t Sending Leads

    We recently worked with an outside research firm to learn more about walk-in shoppers. With the advent of our Lot Insights report and our desire to continually understand and improve our reporting on our in-market car buying audience, we’ve found some very interesting nuggets of information. We asked cars shoppers if at any point during […]

  • Vehicle Pricing Tools: From Transparency to Trust

    Vehicle Pricing Tools: From Transparency to Trust

    Understanding what motivates car shoppers and their needs is critical to win in today’s competitive marketplace. As consumers move through their car buying journey they are looking for information to make informed decisions on what to buy, where to buy and who to buy from. Increasingly, one of the top concerns for any car shopper […]

  • Car Shoppers Are Judging You: A White Paper

    Car Shoppers Are Judging You: A White Paper

    We at Cars.com love reviews and DealerRater.  We also love helping connect car shoppers to the right car and the right person at the right dealership.  So, we worked to find out how car shoppers use reviews today and how reviews influence their car shopping and car servicing decisions. We know online resources carry more […]

  • What Your Merchandising Tells Car Shoppers

    What Your Merchandising Tells Car Shoppers

    Car shoppers want to see more photos and read more detailed sellers notes.  Period.  That’s the key insight we learned from our latest Voice of the Consumer survey.  If you needed another kick to update your vehicle merchandising strategy, let this be it. In December 2016, we found that 87 percent of car shoppers surveyed […]

  • 5 Questions Dealers Should Ask in 2017

    5 Questions Dealers Should Ask in 2017

    A new year means new opportunity to grow your business.  That means you can’t keep operating under the same mindset when it comes to setting goals, planning advertising, and evaluating metrics if you want to be successful in growing your dealership and continuing to move metal and servicing vehicles. It’s vital to your business to […]

  • A Car Shopper’s Buying Process – CPO Journey

    We’ve said it before, car shoppers show up on the lot with a myriad of knowledge and expectations and at different stages in the car buying process.  Here, we are laying out the key needs, thoughts, and buying triggers of consumers who are considering purchasing a Certified Pre-owned vehicle.  If you’re able to identify consumers […]