MarketDrive report: Reviews

With Cars.com nearing close to 100,000 Dealer Reviews, it’s no surprise reviews are included on MarketDrive 2.0. The Dealer Reviews section now includes important information related to how your dealership’s reputation on Cars.com stacks up to other dealerships in your area, putting special emphasis on reviews within the past 30 days and the percentage of reviews that have received a response from your store. To rank higher in-market, provide great customer service and actively solicit Dealer Reviews through Cars.com. Once reviews start rolling in, make sure to log in to MyDealerCenter and respond to all customer feedback, good or bad. In addition to showing future customers how you handle great feedback and issues alike, fresh content contributes to a more prominent search profile for your store.

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